For individuals in the European Economic Area (EEA), United Kingdom, and Switzerland, this Privacy Policy explains how MaxFitnessAI (“we”, “our”, or “us”) collects, uses, and protects your Personal Data when you use our website, applications, and services (collectively, the “Services”). This Privacy Policy does not apply to data we process on behalf of business customers under separate agreements.
For individuals outside the European Economic Area, United Kingdom, and Switzerland, you can read this version of our Privacy Policy.
1. Data Controller
For Residents of the EEA and Switzerland:
MaxFitnessAI Ireland Ltd is the data controller responsible for processing your Personal Data as described in this Privacy Policy.
Registered Office: [Insert Address, Dublin, Ireland]
Company Number: [Insert Number]
For Residents of the United Kingdom:
MaxFitnessAI, LLC is the data controller responsible for processing your Personal Data as described in this Privacy Policy.
Registered Office: [Insert Address, San Francisco, CA, United States]
Company Number: [Insert Number]
2. Personal Data We Collect
We collect Personal Data about you in the following ways:
Personal Data You Provide
- Account Information: When you create an account to use our Services, we collect details such as your name, contact information, login credentials, date of birth, payment details, and transaction history.
- User Content: We collect the text or other content (“Content”) that you provide when interacting with our Services, including the prompts you enter and any other data you submit.
- Communication Information: If you contact us via email or through our social media channels, we may collect your name, contact details, and the contents of your message.
- Other Information: This includes any additional details you voluntarily provide, for example when participating in surveys or events, or when verifying your identity.
Personal Data We Receive Automatically
- Log Data: Information automatically sent by your browser or device, such as your IP address, browser type, the date and time of your request, and details about how you interact with our Services.
- Usage Data: Information about how you use our Services, including the content you view, features you interact with, actions you take, your time zone, country, and the dates and times of access.
- Device Information: Data about the device you use to access our Services, including device type, operating system, device identifiers, and browser details.
- Location Information: We may derive general location data (e.g., region or country) from your IP address to help protect your account and improve your experience. Some features may allow you to provide more precise location information.
- Cookies and Similar Technologies: We use cookies and similar technologies to operate our Services and remember your preferences across sessions. For further details, please review our Cookie Notice.
- Information from Other Sources: We may also receive data from trusted partners—such as security vendors or marketing providers—to help protect against fraud and enhance our Services. Additionally, we may use publicly available information to improve our models.
3. How We Use Personal Data
We use your Personal Data for the following purposes:
- Service Provision and Maintenance: To deliver, analyze, and maintain our Services, including processing your requests and generating responses to your fitness-related queries.
- Improvement and Research: To enhance and develop our Services, conduct research, and develop new product features.
- Communication: To send you updates, important notices, and information about our Services, including changes and improvements.
- Security and Fraud Prevention: To protect our systems and Services from fraud, abuse, and other security threats.
- Legal Compliance: To comply with legal obligations and safeguard the rights, privacy, safety, or property of our users, our company, or third parties.
We may also aggregate or de-identify Personal Data so that it no longer identifies you and use that information for analysis and research purposes. Any de-identified information will be maintained in a form that does not permit re-identification unless required by law.
Note: When you provide Content through our Services, we may use that information to improve our models. For details on how to opt out of such uses, please refer to our account settings or Help Center.
4. Disclosure of Personal Data
We may disclose your Personal Data under the following circumstances:
- Vendors and Service Providers: To trusted third parties that assist us in operating our Services, including hosting, customer support, cloud services, content delivery, analytics, payment processing, and other technology providers. These parties will only process your Personal Data as necessary to perform their services for us.
- Business Transfers: In connection with any merger, sale, reorganization, or other business transaction, your Personal Data may be transferred as part of the transaction.
- Government and Legal Requests: We may share your Personal Data with government authorities, law enforcement, or other third parties if required to comply with a legal obligation, to protect our rights, or to prevent fraud or illegal activities.
- Affiliates: Your Personal Data may be shared with our affiliates for purposes consistent with this Privacy Policy.
- Business Account Administrators: For business or enterprise users, the administrators of the related business account may have access to certain account information to facilitate account management.
- User Interactions: If you interact with other users through our Services (for example, via shared links or community features), information you share may be disclosed to those users or third parties in accordance with the relevant terms and privacy policies governing those interactions.
5. Retention of Personal Data
We retain your Personal Data only as long as necessary to provide our Services, resolve disputes, ensure security, or comply with our legal obligations. The duration of data retention depends on factors such as:
- The purpose for which the data was collected.
- The amount, nature, and sensitivity of the data.
- The potential risks of unauthorized use or disclosure.
- Applicable legal requirements.
For example, temporary chat histories may be stored for up to 30 days for safety purposes, after which they are deleted or anonymized.
6. Your Rights
Under applicable data protection laws, you have the following rights with respect to your Personal Data:
- Access: You have the right to request access to your Personal Data and information on how it is processed.
- Rectification: You may request that we correct or update your Personal Data.
- Deletion: You have the right to request that we delete your Personal Data, subject to certain legal limitations.
- Data Portability: You can request a copy of your Personal Data in a structured, commonly used format.
- Restriction: You may request that we restrict the processing of your Personal Data.
- Withdrawal of Consent: Where our processing is based on your consent, you may withdraw that consent at any time.
- Objection: You may object to the processing of your Personal Data for direct marketing or where processing is based on our legitimate interests.
If you are unable to exercise these rights through your account settings, please submit your request via [Insert Contact URL or Email]. You also have the right to lodge a complaint with your local data protection authority.
7. Data Transfers
MaxFitnessAI processes your Personal Data on servers located outside the EEA, Switzerland, and the United Kingdom, including in the United States. Although the data protection laws in these jurisdictions may differ from those in your home country, we apply the protections outlined in this Privacy Policy to your Personal Data regardless of where it is processed. We use one or more of the following mechanisms to safeguard your data during transfers:
- European Commission adequacy decisions.
- Standard Contractual Clauses (SCCs) as approved by the European Commission.
- The UK Data Transfer Addendum.
For further information or to request details of our data transfer safeguards, please contact us at [Insert Contact Email].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by updating the effective date on this page and, where appropriate, provide further notice. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.
9. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
MaxFitnessAI Support
Email: [Insert Support Email]
Address: [Insert Company Address]
For matters specifically related to data protection, you may also reach out to our Data Protection Officer at:
Email: [Insert DPO Email]
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your Personal Data as described herein.